Last updated: 18 July 2026
These terms apply to the appliance repair services provided by and to your use of this website. By booking a repair with us — through this site, by phone or by message — you agree to them.
1. Who we are
is a family‑run appliance repair company working in Surrey, Delta and White Rock, British Columbia. Our contact details are at the end of these terms.
2. What we do, and what we don't
- We repair major domestic appliances in your home: refrigerators, washing machines, dryers, dishwashers, ovens, ranges and cooktops.
- We work on most major brands as an independent repair company — see section 13.
- We don't service small appliances such as stand mixers, kettles or coffee machines, and we don't take on commercial or industrial equipment unless agreed in advance.
- We may decline work on an appliance that has been modified from the manufacturer's specification, or where the repair would be unsafe.
3. Service area
We work on the south side of the Fraser River — Surrey, Delta and White Rock. If your address falls outside that area we'll tell you when you get in touch rather than accept the booking.
4. Booking and appointments
- You can book through the form on this website, by phone or by message. The website form collects your contact details only — we'll follow up to confirm the appliance, the fault and a time.
- We take bookings seven days a week, 7:00 AM to 11:00 PM.
- Same‑day attendance is often possible when you contact us before noon, but it depends on availability and is not guaranteed.
- We give an arrival window rather than an exact time, and we'll let you know if we're running behind.
5. What we need from you
So we can work safely and finish the job in one visit:
- Someone aged 19 or over needs to be at the property for the whole visit.
- Please provide clear access to the appliance, and somewhere to park nearby.
- Tell us anything relevant up front — previous repairs, a known leak, unusual wiring, or hazards in the work area.
- Please secure pets and keep children clear of the work area.
- Where an appliance is built in or particularly heavy, we'll discuss removing it with you before we start.
6. Diagnosis, estimates and pricing
- What a repair costs depends on the appliance, the fault and the parts needed, so we don't publish a fixed price list.
- Most jobs begin with a diagnostic visit. If a service call fee applies to your booking, we'll tell you the amount when you book — before anyone comes out. You will never be charged for a visit you weren't told about in advance.
- Once we've found the fault we give you a price for the repair before any chargeable work begins. We don't start work without your approval.
- If the job turns out to need more work than estimated, we stop and check with you first. In line with British Columbia consumer protection rules, we will not charge more than 10% above a written estimate without your agreement.
- Quoted prices cover labour and the parts specified, plus applicable taxes.
7. Parts
- We fit new parts. Where a manufacturer part isn't available we may offer a quality equivalent, and we'll tell you which we're using before we fit it.
- Some parts must be special ordered. Lead times depend on the supplier and are outside our control.
- We may ask for a deposit on special orders. Once ordered, special‑order parts are generally non‑refundable.
- Parts we remove become our property for disposal or recycling, unless you ask to keep them at the time of the repair.
8. Payment
- Payment is due on completion of the work unless we've agreed otherwise in writing.
- We'll confirm which payment methods we accept when we arrange your visit.
- If a repair can't be finished on the day because a part is on order, any service call fee agreed at booking is payable at the first visit, and the balance on completion.
9. Warranty
- We guarantee our workmanship and the parts we supply for 90 days from the date of the repair — parts and labour both covered.
- The warranty covers the specific fault we repaired. It doesn't cover new or unrelated faults, misuse, power surges, pest or water damage, or work carried out by someone else after our visit.
Full details are set out on our Warranty page.
10. Cancelling or rescheduling
If you need to change or cancel a booking, please tell us as early as you can. We may charge for a wasted visit where nobody is home or we can't get access to the appliance. The details are on our Cancellation Policy page.
11. When a repair isn't worth it
Sometimes the honest answer is that an appliance isn't economical to repair. If we reach that conclusion we'll say so plainly and you're free to decline the work — any service call fee agreed at booking still applies for the visit and the diagnosis.
12. Liability
- We take care in your home. If we damage your property through our negligence, we'll put it right.
- We aren't responsible for pre‑existing faults or damage — existing leaks, corroded plumbing, worn flooring beneath an appliance, or wiring that isn't to standard — though we'll point out anything we notice.
- We aren't liable for indirect or consequential losses such as spoiled food, lost income, or the cost of alternative arrangements.
Nothing in these terms limits or excludes any rights you have under the Business Practices and Consumer Protection Act or other consumer protection law in British Columbia, or any liability that cannot lawfully be excluded.
13. Manufacturer names and trademarks
We are an independent repair company. Brand names such as Samsung, LG, Bosch, Whirlpool and KitchenAid are trademarks of their respective owners and are used on this site only to describe the appliances we service. We are not affiliated with, endorsed by, or an authorised service provider for any of these manufacturers.
14. Using this website
- Information on this site describes our services in general terms and may change without notice.
- Any fault descriptions or repair guidance here are general and are not a substitute for a technician examining your appliance. Please don't attempt repairs on live electrical or gas equipment.
- The text, design and content of this website belong to us and may not be copied or reproduced without our permission.
15. Privacy
How we collect and handle your personal information is set out in our Privacy Policy.
16. Changes to these terms
We may update these terms from time to time. The version published on this page when you book is the version that applies to your booking.
17. Governing law
These terms are governed by the laws of British Columbia and the applicable laws of Canada, and any dispute will be dealt with by the courts of British Columbia.
18. Contact us
The quickest way to reach us is by phone, seven days a week from 7:00 AM to 11:00 PM. You can also leave your details on our Contact page and we'll call you back.