Privacy Policy

Last updated: 18 July 2026

("we", "us", "our") provides in‑home appliance repair across Surrey, Delta and White Rock, British Columbia. This policy explains what personal information we collect, why we collect it, how we use and protect it, and what choices you have.

We handle personal information in line with British Columbia's Personal Information Protection Act (PIPA) and, where it applies, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information we collect

Information you give us directly:

Through the booking form on this website: your name, phone number and email address.
When you phone, text or email us: your name, contact details, and whatever you tell us about the appliance and where it is.
When we attend a job: your service address, the appliance make, model and serial number, a description of the fault, the work carried out, and payment information handled by our payment provider. We do not store full card numbers.

Information collected automatically when you visit the site:

Basic technical data such as IP address, browser type, pages viewed and the page that referred you — used to keep the site running, secure and working properly.
Our service‑area pages include embedded Google Maps. Loading a map sends a request to Google, which receives your IP address and may set its own cookies. That processing is governed by Google's privacy policy, not ours.

2. Why we collect it

To answer your enquiry, quote the work and arrange a visit.
To carry out the repair and keep a service record — which is also how we honour the 90‑day parts and labour warranty.
To order the correct parts for your appliance.
To take payment and issue invoices or receipts.
To meet our legal, tax and accounting obligations.
To keep the website secure and improve how it works.

We do not sell your personal information, and we don't send marketing messages unless you have asked us to.

3. Consent

We collect, use and disclose personal information with your consent, or where the law otherwise permits or requires it. Ticking the consent box on our form, or contacting us to arrange a repair, tells us you're happy for us to use your details for that purpose.

You can withdraw your consent at any time by contacting us, subject to legal or contractual limits and reasonable notice. If you withdraw consent we may not be able to provide the service or honour a warranty claim.

4. Who we share it with

We do not sell or rent your information. We share it only where necessary, with:

Service providers who help us run the business — website hosting and form delivery, payment processing, scheduling and bookkeeping — and only the information they need to do their job.
Parts suppliers, where we need to order a specific component. This is normally the appliance model and serial number rather than your personal details.
Anyone we are legally required to disclose to, such as a court, regulator or law enforcement.

Some of our providers may store or process information outside Canada. Where that happens, the information may be accessible to the courts, law enforcement and national authorities of that country under its laws.

5. Cookies and embedded content

Our website uses cookies that are necessary for it to function. Embedded third‑party content — currently Google Maps — may set its own cookies when you load a page containing it.

You can block or delete cookies in your browser settings. Some parts of the site may not work as intended if you do.

6. How long we keep it

Enquiries that don't turn into a booking: kept only as long as needed to follow up, then deleted.
Completed job records, invoices and warranty details: kept for as long as we need them to support the warranty and to meet Canadian tax and accounting record‑keeping requirements, generally six years.

7. How we protect it

We use reasonable physical, organisational and technical safeguards: access is limited to the people who need it, accounts and devices are password protected, and we choose reputable providers. No method of transmission or storage is completely secure, so we can't guarantee absolute security — but we take it seriously, and we'll tell you promptly if a breach affects you.

8. Your rights

Under BC PIPA you have the right to:

Ask what personal information we hold about you, how we've used it and who we've disclosed it to.
Request a copy of that information, and ask us to correct anything inaccurate or incomplete.
Withdraw your consent, as described above.

Contact us using the details below and we'll respond within 30 business days. In limited cases the law allows us to refuse access — for example where releasing the information would reveal personal information about someone else — and we'll explain why if that happens.

9. Children

Our services are intended for homeowners, tenants and property managers. We don't knowingly collect personal information from children.

10. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised, and any material change will be posted on this page.

11. Contact us

For any question about this policy, or to make a request about your personal information, contact our privacy contact:

Phone: (604) 239-2974

If you're not satisfied with how we've handled your request, you may contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC), or the Office of the Privacy Commissioner of Canada where PIPEDA applies.